Industry: LegalTech | Travel Compensation
Service Area: Europe & India
Model: B2C Claims Processing Platform

📘 Overview
GetMyClaims.com is a digital platform dedicated to assisting air passengers in claiming compensation for flight disruptions, including delays, cancellations, and overbookings. Operating on a "No Win, No Fee" basis, the platform simplifies the often complex claims process, ensuring transparency and efficiency for its users. To realize this vision, GetMyClaims.com partnered with Trisx Technologies to develop a robust, user-friendly, and scalable digital infrastructure.

🎯 Objective
To design and implement a comprehensive digital solution that:

Simplifies the claims submission process for users.
Automates document handling and verification.
Provides real-time updates and transparency throughout the claim lifecycle.
Ensures secure handling of sensitive user data.

🤝 Trisx Technologies' Contributions
1. User-Centric Platform Development

Trisx Technologies developed an intuitive web interface allowing users to:

Easily submit flight details and necessary documentation.
Upload boarding passes and other relevant files securely.
Receive real-time updates on claim status.

2. Automated Claims Processing

Implemented automation tools to:

Validate claim eligibility based on flight data.
Generate and dispatch necessary legal documents to airlines.
Monitor response timelines and trigger follow-ups as needed.

3. Secure Data Management

Ensured the platform adhered to stringent data protection standards by:

Implementing end-to-end encryption for data transmission.
Storing user data in compliance with GDPR and other relevant regulations.
Establishing role-based access controls to safeguard sensitive information.

4. Integrated Communication Channels

Enhanced user engagement and transparency through:

Automated email and SMS notifications at each stage of the claim process.
A dedicated user dashboard displaying real-time claim status.
Support channels for user inquiries and assistance.

📈 Results & Impact
Increased Efficiency: Automated processes reduced manual intervention, accelerating claim resolutions.
Enhanced User Satisfaction: Transparent processes and regular updates led to higher user trust and satisfaction.
Scalability: The platform efficiently handled a growing user base without compromising performance.
Compliance: Adherence to data protection regulations bolstered user confidence in the platform's integrity.

💻 Technologies Utilized
Frontend: React.js for dynamic and responsive user interfaces.
Backend: Node.js and Express.js for scalable server-side operations.
Database: MongoDB for flexible and efficient data storage.
Cloud Services: AWS for reliable hosting and data management.
Security: SSL encryption and OAuth 2.0 for secure user authentication.

💬 Client Feedback
“Collaborating with Trisx Technologies transformed our vision into a functional and efficient platform. Their expertise in developing user-centric solutions and ensuring data security was instrumental in our success.”
– Ankur Gabriel Genoud, CEO, GetMyClaims.com

🔮 Future Developments
Mobile Application: Launching a dedicated app to facilitate on-the-go claim submissions.
AI Integration: Implementing AI to predict claim outcomes and provide instant feedback.
Multilingual Support: Expanding language options to cater to a diverse user base.

✅ Conclusion
The partnership between GetMyClaims.com and Trisx Technologies exemplifies how strategic technological collaboration can revolutionize traditional processes. By prioritizing user experience, automation, and data security, the platform has set a new standard in the realm of travel compensation services.